Ebay Scam Artists Exposed
Ebay problems Exposed
Rip Off Artists on Ebay
Ebay Problems Exposed
EBAY PROBLEMS EXPOSED
Square Trade -
Square trade is a service
Ebay offers. It mediates by sending an email to the buyer or seller
stating the problem and asks for the person receiving the email to respond.
An email is sent showing the result. PROBLEMS: If you do not pay
29.99, you will not get more involvement than that first email. Who
would spend 29.99 on items 30.00 or below? If you buy and item for
10.00, you are essentially having to pay them more than three times the
money to clear it up and even that is not guaranteed. All that gets
you is another email or possible phone call. They don't guarantee your
refund! Even if an item you bought was 60.00, you have to pay 29.99 so
the item costs you now 99.99! Far cry from a bargain. Square
trade is only good for items of many hundreds or thousands of dollars and
doesn't guarantee anything. What this high price does, is create an
"under the radar" scam artist. Those who feed off of selling dozens or
hundreds for low amounts of money and ripping people off. Since the
price is low, people don't think they can get back their money and give up.
They can't sue as it costs more than it's worth. So Ebay creates the
small time scammer. Here's the thing: if you add up the money
stolen from small time amounts like 5.00, 10.00 etc, verses the amounts
stolen on high priced items like a thousand up, the figure will most likely
be a LOT larger on the smaller items. Why? Because they can get
away with it more. It's much easier to recoup large dollar amounts
(credit card and Pay Pal protection, small claims court, lawsuits, and other
such things. However, who's going through all that problem for 5.00?
I think this is appalling. It think Ebay should not charge more than
the long distance phone call to their clients. 30.00 is a ridiculous
price and make for a breeding ground. Good customer service = more
business. Bad customer service means people leaving Ebay or trying to
expose them...like this page! Not good for business. Pure and simple.
Ebay customer Service: People
have said and Ebay admits (and this is according to an Ebay two hour special
that aired in July 2005, that they lack in customer service. Most of the
people answering phones there do not understand what you are saying and offer
little to no help. Via email, it's worse. I have had a few problems.
I have emailed Ebay to state my problem. I get back "standard"
pre-formatted answers that have nothing to do with my question. This
service is useless.
Follow up emails when
they didn't answer your question right.
Ebay will send answers to
your questions that don't answer your question! You are instructed NOT
to hit reply usually and to submit the question over, putting you in a loop
of Deja Vu. Even if you hit respond, and reply with a follow up
telling them it didn't answer your question, you are usually ignored.
Most problems will never be resolved and you are left frustrated and give
up. This is obviously what they want to accomplish.
Support Surveys: These
"How are we doing" emails come right after Ebay does something like send out
ONE square trade message, within minutes, it sends a Customer Support
Survey. There are three problems with this:
It sends the email too early.
The recipient didn't even have time to respond and they state the recipient
has many days etc to respond. So this sits in an inbox till your done.
Which may be never. After the excitement of the moment is over and
your adrenaline has calmed down, a week later, there seems little
motivation to answer the survey (for most people).
If you respond to the survey, there's no way of linking it to the item,
It's just generic feedback, so some view it as not helping them personally,
which means there is less incentive to fill it out.
If you do fill it out,
where does it go? Is it reviewed? I personally believe they file
13 it, or chuck it. Why? Because they don't let us know where
it's going and no results are seen. Do they ever come out and state
these problems to the public? No. What they need to do is save
these and put them in categories. So if the problem is that people are
not getting responses to certain issues and that's leading the pack with 60%
complaint rate, that's where their focus needs to be shifted. But they
don't announce this to the public, which leaves even LESS incentive to fill
out the "Customer Support Survey" form. How about offering us points
or something for doing this? Or sending it when the result was
finished (say a week's time). How about an email back that says "We're
happy your problem was resolved" or "We no longer can help you, but here are
some options to explore..." SOMETHING to give us hope or make us feel
like we are being listened to!
Practically hidden help and
contact email addresses. It's
slightly better recently, but it seems Ebay is deliberately trying to hid
emails or information that brings you to live people, emails or other things
that have to do with problems. For example, if you type in how to sell
something, set up a new account, set up a store, boy is the information EASY
to find! Great stuff. Now go and try to complain. Get back
with me after you do the research. How many links do you need to get
information that leads Ebay to make money off of you (like selling something
or signing up for a storefront) and now how many steps and tiny links do you
have to his to find a place to complain or contact information for Ebay
departments! Privacy excluded, you will notice a huge difference.
It appears Ebay is trying to HIDE this inforamtion. Why? Because
it costs money to answer questions about being ripped off. But the
other questions do to making them money. That's why!
Trying to recover
entitled fee reimbursement:
Did you know you can get your
listing fees back if your item did not sell or if you had a non paying
bidder, you can get back your final value fee? Probably not, but even
if you do, try to figure out HOW to get that money back! I couldn't
figure it out and Ebay charged me two listing fees for items that did not
sell twice. I gave up and that's what Ebay wants you to do. I have to list
them even a third time if I want to try again. So in effect, I am
charged THREE times for the same item! This could easily surpass the
items worth. Add to final value fee and the myriad of other things
they charge (and let's not even mention Pay Pal yet) and you're talking
about LOSING money. Like the contact emails, the protocol for getting your
money back is convoluted, vague and hard to get to.
No monitoring of shipping
gouging/lack of getting what is promised:
I don't know if
responsible for this or not, but Ebay has never to my knowledge attempted to
address the issue of sellers gouging on shipping. For example, people
who claim to mail items Priority, or fed ex and who charge 10-15 for
shipping a piece of paper and you get it with a 37 cent stamp on it.
Does that happen? You bet. I personally have lost many hundreds
of dollars on shipping. Ebay arranges Pay Pal, sees the shipping there
and the person sends the item and you have proof what it costs, as you have
the envelope or box... There should be shipping limitations. They are
not watching out for their customers. At least a look into this would
be beneficial to customers. In addition, other issues like paying for
insurance or delivery confirmation when not receiving said service... How
can this be resolved? If it states specifically in the auction that
Ebay ACCEPTED and let fly by you must pay insurance and you pay by Pay Pal
all the applied charges, you are entitled to that. If the item comes
with the name and address of the person and NO insurance, tracking etc, and
photos are supplied as proof, Ebay should reimburse. They ought to
recover their fees by charging to the seller's charge account.
Non paying bidders
Got more you'd like to add, show
me the proof and I'll put it here!